Problem
Businesses were losing customers due to slow response times on WhatsApp. Managing hundreds of conversations manually was impossible, and there was no way to run automated campaigns or track performance.
Solution
Darwinbark built a full WhatsApp Business API SaaS platform with multi-tenancy, allowing multiple businesses to run their own branded WhatsApp communication system.
Features
- WhatsApp Business API integration (Meta-verified)
- Automated chatbot & quick replies
- Broadcast campaigns to customer lists
- Multi-agent team inbox
- Contact management & segmentation
- Analytics & delivery reports
- Multi-tenant architecture
Result
Clients saw 3x improvement in customer response rates, reduced support workload by 60%, and increased sales conversion through automated follow-ups.
