Privacy Policy

Last updated: September 2026

Darwinbark Technologies Pvt. Ltd. ("Darwinbark", "we", "us", "our") builds and operates website, CMS and app-building tools, including the Darwinbark @core platform and related WhatsApp Business integrations. This Privacy Policy explains what information we collect from visitors, customers and users of our sites and products, and how we use, share and protect it.

1. Information We Collect

• Account & contact details — name, email address, phone number, company name, and billing details you provide when you sign up, request a quote, or contact support.
• Website & builder content — pages, media, products, and other content you create using our Website Builder or CMS.
• Usage data — pages visited, device/browser information, IP address, and analytics events collected to improve our services and diagnose issues.
• Communications — messages sent via our contact forms, WhatsApp Business integration, support tickets, or newsletter subscriptions.
• Payment information — processed by our third-party payment gateways; Darwinbark does not store full card or bank details on its own servers.

2. How We Use Your Information

• To provide, operate, and maintain your account, websites, and subscriptions.
• To process orders, invoices, and payments.
• To respond to support requests, quotes, and enquiries.
• To send service-related updates and, where you have opted in, marketing/newsletter communications.
• To improve site performance, security, and user experience.
• To comply with legal obligations and enforce our Terms & Conditions.

3. Sharing of Information

We do not sell your personal information. We may share data with:

• Trusted service providers who help us operate our platform (hosting, payment processing, email/SMS/WhatsApp delivery, analytics), under confidentiality obligations.
• Law enforcement or regulators when required by law.
• A successor entity in the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time — see our Data Deletion Request page.

5. Cookies

Our websites use cookies and similar technologies to remember preferences, keep you signed in, and understand site usage. You can control cookies through your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to withdraw consent for marketing communications. To exercise these rights, contact us using the details below or submit a Data Deletion Request.

8. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

For any privacy-related questions, contact us at darwinbark.tech@gmail.com or call +91 7000136938.